State Bank Of India [SBI] — Amount not refunded which i paid through sbi visa card to amazon

Address: Patiala, Punjab, 140401

Website: costumer care SBI

I hererby want to inform SBI costumercare that i have paid amount rs.15999 through SBI visa card for buying phn on amazon site on march 3 2017. Due to some technical problem phone was not delivered to my address and the amount which should be refunded is still pending.According to amazon the amount was already initated on march 9 to sbi bank and they should transfer my money within march 13 but still not transferred.The amazon site tells that its sbi unit or costumercare which should give me information regarding this but they are unknown about this and dont want to solve it make the callers to call again on amazon and same process goes on. I told sbi costumer care unit the reference refund no. also but still they are not telling anything.I called on this no. [protected] but no one is giving proper solutions and information reagarding some are unknown some just ignore the talks n neither take complaints seriously.
I hope that this information and complains makes u clear for the costumers problems and i want my refund as soon as possible and hope for positive response