State Bank Of India [SBI] — Amount withdrawn from account

On 25th Oct 2016 I went to withdrawn cash from SBI ATM from my wife account in morning. I put ATM card in machine and puch PIN No but I was unable to withdraw the cash and machine show "Time Out" but Rs 14000 is showing withdrwan from same ATM machine which was not withdrwan by me . I camplain to SBI branch but no any action taken by them

Accout Detail is as below

Sanju Kumari
Account No[protected]
Branach-SBI-Kanti
Muzaffarpur
Bihar
Mobile No [protected]
email: [protected]@livehindustan.com