State Bank Of India [SBI] — atm annual debit card charge

SBI charged 250 rupees twice in Feb
When raised complaints, they just close them without any credit back to the account.
This seems to be a regular affair with the bank and I could see complaints for the past many many years..
ATM / Debit cards are never charged elsewhere in the world.. only in India it happens and that too SBI is looting money by charging twice. A strong enquiry and pay back with interest and penalty is required.