State Bank Of India [SBI] — ATM Fraud - ATM Machine is too old not able to dispense money outside - Money deducting from account but still remaining in ATM

Address: Shajapur, Madhya Pradesh, 465441

Website: www.sbi.co.in

I have withdrawn 5000 Rs. using CITI Bank Debit Card on 3rd June 2017 but because of ATM Problem I had received only 3000 Rs. and 2000 Rs. didn't come out from that SBI ATM located near SBI Agar Branch(State Bank of India, Nagar Palika Parishad Branch, Municipal Campus, Hospital Road, Agar Malwa, Madhya Pradesh). So I received only 3000 Rs out of 5000 Rs. but from my Bank Account 5000 Rs. deducted.

ATM Issue - ATM Machine is out dated. Machine is old and no space to dispense money outside still Bank is allowing this type of machine. Irony is that this ATM is situated near to SBI Agar Main Branch.

I contacted to SBI Agar Branch Manager Ashish Saxena and he told contact CITI Bank and they will communicate with SBI then your money will refunded in your account online.

First SBI Bank official told write application and give. I had given application then I contacted after 2 days on 5th June, Bank Manager first told write application again 2nd time when I started writing application then he told don't write application, contact direct to your bank they will send request to us then we will act on that request.

I send query to Citibank official they talked with SBI bank and after discussion between SBI and Citibank they informed me that transaction was valid and you will not get your money. When I talked again with Agar Branch Manager he didn't talk properly and told what I will do and again he advised to raise one more query to bank.

Bank Manager himself not helping and showing as he got all earth work on his hand.

This ATM is defected from last 1 year but no body is taking any action on any body. This is happened with me second time from same ATM. First time Bank people returned my money. Every 2nd day some one facing this problem because of this SBI ATM and problem is that this the main ATM of SBI in Agar Malwa.

Think if someone earning 5000 Rs per month and same thing happen with them then what will be the situation of that poor person. In this SBI Manager and Bank Official no body is helping.

This ATM Fraud is spreading in bigger level. God knows if every body is involved in this fraud. Every body is suffering because of this but poor people don't know where to complaint.

Please help this and take action as soon as possible. We know everybody is busy but don't do this type of fraud to poor people.

This is small thing for you people but it impact in greater level to others.

Please immediately take action on this and remove this type of ATM Machines.

Address of ATM and Branch - SBI, Nagar Palika Parishad Branch, Municipal Campus, Hospital Road, Agar Malwa, Madhya Pradesh
Branch Code - 030066
IFSC Code - SBIN0030066