State Bank Of India [SBI] — atm withdrawal failure

Address: 632513

I have an account in SBI Walajapet branch (Tamilnadu, Vellore district). SB Account No: [protected]. I tried to withdraw Rs.20, 000/- at SBI ATM located at Belliyappanagar (ATM ID: IHBZ[protected] on 06/06/2018 at 9.15 pm. At that time cash have not dispensered to me by the ATM machine. But the same amount debited from my account. I made a call to the customer care [protected] and registered my complaint. (Ticket number [protected]). They told me the problem will be solved within 7 working days. But it is still remaining. Please help me to recover my cash. Thank you.
Yours tuely
R.Godhavari,
Contact No: [protected]