State Bank Of India [SBI] — Bal debit sbi ac but amount not received from am

Address: Siwan, Bihar, 841226

I went canara bank atm srinagar siwan. I swap my atm card to atm machine for widra 10000 bal. My bal debit my ac but atm can not give cash. I complane sbi call center [protected]. Call center man said your complaine has register and process within 7 working day. I report complane 24 may 2016. But my complain can not done. So i requested please do as soon as posible.