[Resolved]  State Bank Of India [SBI] — bank of india atm machine error

Address: U.P. PETRO CHEMICAL COMPLEX POST PATA, AURAIYA, UTTAR PRADESH Pincode - 206241, Auraiya, Uttar Pradesh, 206241

Dear sir,
Sub. Complaint against bank of india dibiyapur atm transaction error.

I am saving account holder in state bank of india pata uttar pradesh -206241 from last 11 yrs.
On 25.11.2019 i was using boi atm located at dibiyapur two transactions txn #[protected] amount 10000 rs & second txn#[protected] ammount of 10000 rs. But i got only 10000 rs. From the machine instead of 20000 rs. Money deducted from the account. I checked my account summary online also. It is also showing a debit of rs. 20, 000. I had registered a complaint in sbi cms portal (Ticket number: [protected] & [protected]) my complaint no closed but not solved
I have submitted an application to the bank manager regarding this matter, but bank manager told me that the atm reports are ok and didn’t showing any error, and the transaction was happened. Nothing can be done,
I would request to go through the cctv footage, that the only proof i have now. Please check cctv footage.
Request you to look into the matter urgently.
Kindly advice me how can i get back my 10000 rs. I am attaching screenshot of complaints & transaction

Thank you
Regards,
Gaurav dhawan
A/c - [protected]
State bank of india pata, uttar pradesh -206247