State Bank Of India [SBI] — Behaviour of deputy branch manager and unexplained lien on moms account and not allowing to pay education loan

Address: Mumbai City, Maharashtra, 400059

Website: www.sbi.co.in

Hi sbi sattenapalli branch manager,

My name is surya prakash having sbi account number: [protected]), i am son of late s. V. A raju having sbi account number:[protected]).
I have an education load with your branch which was availed during my[protected].

My dad expired on 10 sept 2012, at that time he had 35, 000 amount in his account.
After his expiry i arrived to branch on 10 oct 2012 to close my loan account by transferring his amount and paying the rest of amount.
However me and my mom were humiliated by asking multiple documents at that time like pension documents, id card documents, legal heir documents etc.
That behavior brought me in pain and i never went to branch again.
Also i want to understand when a pensioner has opened his account why my mom or me is not the beneficiary?

Recently i got a call from sattenapalli sbi deputy manager (Naga malleswari) at 19:24 hours informing that the loan account has become “npa”.
In that conversion her tone was again harassing and humiliating.
I gave her an option to settle the loan amount by paying in emi, however she was aggressive and didn’t agreed to my opinion.
Few of her statements during the conversation are “you are causing shame to your dad”, ”you don’t deserve to be his son” etc.

Now i came to know that sbi sattenapalli has kept lien on my mom’s account ([protected]) with an amount of 1 lakh.
And she (Sattenapalli sbi deputy manager naga malleswari) want me to meet her apologies her even with or without paying the loan amount.

Hence i want to escalate this issue about the inconvenient harassing and humiliating behavior caused by the branch and its deputy manager.
Also i would request you to be provided with an option to pay the loan after debiting the amount from my father’s account.
Also kindly don’t consider the interest accumulated from 2012 till now as i was trying to pay the amount at that time itself and the bank didn’t co-operate.

If i am not getting a proper response, then i would bring this point into social media by tagging all of the responsible government authorities.

Thanks and regard,
Surya prakash raju
Phone number [protected]
Email : [protected]@yahoo.co.in