State Bank Of India [SBI] — Cash not received.

Address: Purba Medinipur, West Bengal, 721401

Website: sbi

Dear Sir/Madam,

I have been your SBI saving bank account holder. Account number- [protected] IFSC code-SBIN0000057, CONTAI branch in west Bengal.

Dated on 25.03.2017 central bank ATM - Machine No-D20D342611 Time near about- 10.50am I withdrawn Rupee 10, 000+10, 000+10, 000=30, 000 but I get Rupee only 20, 000 of 1st and 3rd transaction another Rupee of 10, 000 was not came out from ATM.

I have been submitted a hard copy regarding the problem in my branch office as possible. Also I get a sms from you – complaint no-[protected].

Several times mailed sbi customer care to higher authorities but no result found.

Till now suffering the same problem from 25.03.2017. I have three transaction sms number bellow-
1) Txn#[protected] @10, 000 money received.
2)Txn#[protected] @ 10, 000 missing (not received)
3)Txn#[protected] @10, 000 money received.

when 2nd trx money not received from ATM same time informed to on duty security. please see the footage of CCTV.

i very depressed for service that, branch office told on process and customer care told visit to branch office.
I am 70 years old senior citizen, this summer i frequently contact to branch but no result.

Cell No : [protected]/[protected]