State Bank Of India [SBI] — charge dispute file "refund never processed"

Address: 125055

Website: Amazon.in

To,
The chief branch manager
State bank of india
Main branch

Dear sir

2 refund of 850/- and 410 rupees was successfully processed on 20 sep.2017 to my account. This amount should have been credited to my sbi account by amazon.in, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund and refund reference number is
Hsbcn[protected] and hsbcn[protected]
Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.