State Bank Of India [SBI] — Cheating in interest rate switch over

Address: Udaipur, Rajasthan, 313001

Hi,

I am jointly with my two elder brothers holding three home loan accounts with sbi since last 5 years.
[protected] (Land purchase)
[protected] (Construction),
[protected] (Top-up)

I logged a request to switch my all loans to mclr in feb'2017. Sbi branch "udaipuur city (Rajasthan) (07889)" people are so pathetic that they even don't bother to listen their customers. Request was somehow taken by mr. Hemant and got to know later that he got transferred. A new person named mr. Mukesh took a fresh request but he was also transferred after somedays. Again a new request was logged to new person mr. Anand along with new branch manager mr. Mahesh. Both confirmed that they are working on priority on this task and they gave us assurance that our loans will be switched with following rates:

[protected] (Land purchase) to 8.65 %
[protected] (Construction) to 8.65 %
[protected] (Top-up) to 8.75%

Its been more than 3 months since we started the process but somehow after multiple chasers/follow-up in branch and racpc offices, switch over fees 18750/- was deducted on 26th may but nightmare came when i saw new rates for all three loans

[protected] (Land purchase) is not switched to 8.65% that means it remained on 9.35%.
[protected] (Construction) is switched to 8.65% correctly.
[protected] (Top-up) is switched to 9.3% instead of 8.75%.

This is the worst experience with sbi and people is sbi think that they are working in a govt bank so nobody can take action against them. They still work in old working style. They intentionally delay the cases.

I would urge to relevant authorities to take strict action against all culprits so that no other customer should suffer like this.

Regards,
Yashwant bandwal