State Bank of India [SBI], Chinsurah, West Bengal — Problems in linking my Demat account with my Savings account

Address: Hooghly, West Bengal, 712101

I had applied for Demat account in July 2015 in SBI, Chinsurah Akhanbazar Branch, Hooghly, West bengal, PIN- 712101 under the guidance of SBI Demat a/c executive Mr Tathagata and handed over the form and details to him. After many trips to the bank and calls to him my account got activated on September 2015 but it had not been linked with my Savings account with account no:[protected]. Again after making few trips to the bank I came to know that the online-cum-offline account Mr Tathagata suggested me to make was actually an offline account. As i stay in Algeria I had told him innumerable times that an online account was needed. In October 2015 he made me fill a form which would convert my offline demat account to an online one and had promised that it would get linked with my savings account soon. But it has been two weeks with no result. As I'm back in Algeria I am unable to contact him and thus have no clue about the linking of my Demat account with my Savings Account. I find the service of Sbi deplorable. I will be obliged if my problem is looked after soon. Somreeta Sadhu Chakraborty somreeta.[protected]@gmail.com anirban.[protected]@hotmail.co.in [protected]/ [protected]