State Bank Of India [SBI] — complaint of online transaction

Address: Karnal, Haryana, 132116

Website: SBcollect

I am meenakshi have done the online transaction through sbcollect on 11 july 2017 in the favour of director national institute of technology, kurukshetra of 8000 rupees. The sbcollect reference number is du70375084. The transaction is failure but the money is deducted from my account. I have done two times complaint on customer care of toll free number and they said that they will send complaint number on the registered phone number. But they don't send me any complaint number