State Bank Of India [SBI] — complaints about ignoring my problem and deny for my payment

Address: Agra, Uttar Pradesh

Respected sir i want to say that my father passed away on 5 jan 2017 and his account and saving amount is 1097000 approx and there is no nominee and i filled 4 deceased claim settlement form and fulfill all the requirements and the officer in agra zonal office ignoring me and rejected my paper 5 times says there is guarantor issue and i also affix the property paper up to the claim amount and they says this property will not work find out the other paper
I m financially week and there is no member in my family only my widow mom and my sister. Amd we are facing so much difficulty and resolve my issue as soon as possible
Otherwise i have to file a rti and post on grievance cell as well
Case agra zonal office sanjay place.
Officer name ajit kumar
They deny for payment for our money
And sbi talking about helping the customer and we are facing the problem for claiming our own money