State Bank Of India [SBI] — Complaints about unauthorised charges on my card and somehow my phone has been stolen in bank.

Address: Kolkata, West Bengal, 700007

Hi my name isTanweer Akhtar and I went to my nearest sbi branch (Cr. Ave Calcutta) today 22/05/2017 when I updated passbook in sbi e-corner I have seen 2 unauthorised charges on my card and I reported to them about it and they said to me very rudely to call on toll free number they don't know anything about it and they can't even do anything just gave me info that charge has been done by someone in Bardawaan Jn. I lives in Calcutta and never went to that place this year how can anyone charge me from there?
Then I forgot my mobile phone over there on counter number 1 and just went back to bank after 5 mins when I remembered I forgot my phone there they said they don't know not even guard keeper knows I requested them to please check on CCTV but they denied it I called my phone too many times but at first it rang then not reachable.

Still I came back home dialled the number[protected] regarding charges which I never made they said to go bank and bankers said to call them they can do nothing.

It's really need to be change as soon as possible because our government banks provides us worst services and in same place private banks treat us like god then what's wrong with our dept. and government?

Thanks and regards
Tanweer Akhtar
[protected]