State Bank Of India [SBI] — Conspiracy against customer by two branches i. E. Adb sonaili bazar, branch code 3127, bihar & dwarka sector - 08, branch code 17633, new delhi

Address: New Delhi, Delhi, 110077

Website: www.sbi.co.in

Dear Sir/Madam,

Please find below the Notice to both the Branches of SBI under intimation to respective LHO in support of my complaint against conspiracy, harassment and hacking PIN.

That the customer is fighting legal battle with Mr. S.B.Sinha (Rtd Chief Justice of Delhi High Court & Rtd Justice of Supreme Court of India) and his Associates in district court, high court and supreme court of India since 10 years.

Presently customer is fighting with one of his associates. Mr. Praveen Kumar, (Indian Defense Account Service), C&MD of Indian Drugs and Pharmaceuticals Ltd, an PSU of Govt of India at Scope Complex, Lodhi Road, New Delhi in Patiala House Court vide case No. 201/2015 in the court of SCJ Kiran Gupta court no.14 and shortly will move to Supreme Court of India under Article 32..

Hope this may help you in apprise the dynamics of the case. It is not normal case but an abnormal criminal conspiracy to attack the personal account of customer to assess her strength and hack the PIN of the customer. Customer's husband has been already killed by these associates in 2007.


NOTICES


By Registered A.D & E-mail.

Notice under section 80(1) of code of civil procedure code 1908 against public officer


From,
Ms Asha Rani Devi
Pension Holder: P.P.O. 251519
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code: 3127
C/O Om Prakash Poddar
RZF-893, Netaji Subhash Marg
Raj Nagar Part-2, Palam Colony
New Delhi-110077, Dwarka Sector-08
Date 04.11.2015

To,
Mr. Gopal Krishan
The Branch Manager
State Bank of India
Branch Code: 017633
RZF906 RAJ NAGAR SECTOR08
DWARKA BAGHDOLA NEW DELHI
DISTTDELHI NEW DELHI110077

Dear Sir,

Reg: Notice under section 80(1) of Code of Civil Procedure code 1908.

Ms. Asha Rani Devi W/O Late Sh Deep Narayan Poddar resident of Sonaili, Shukkar Hatt, Durga Sthan, Katihar, Bihar-855114 & C/O Om Prakash Poddar, RZF-893, Netaji Subhash Marg, Raj Nagar Part-2, Palam Colony, New Delhi-110077 (Dwarka Sector-08) hereby give you notice that Ms. Asha Rani Devi shall file a civil suit against Mr. Gopal Krishan, Branch Manager, K-10939, SBI, Branch Code: 017633 Dwarka Sector-08 in the court of competent jurisdiction after the expiry of two months from the date of service of this notice for the cause of action and reliefs mentioned in the draft plaint enclosed herewith, which may be treated as part of this notice.


Yours faithfully,


ASHA RANI DEVI
PETITIONER IN PERSON
P.P.O. 251519
SB A/C [protected],
ADB Sonaili Bazar,
Branch Code:3127
C/O OM PRAKASH PODDAR
RZF-893, NETAJI SUBHAS MARG
RAJ NAGAR PART-2 PALAM COLONY, NEW DELHI110077 MOB:[protected]


New Delhi
Dated:


Enclosure: Plaint


Plaint:-

1. That the petitioner is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], Brnch Code:3127, ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF-906 RAJ NAGAR SECTOR-08, DWARKA BAGHDOLA, NEW DELHI, DISTT-SOUTH WEST DELHI, NEW DELHI110077.


2. That the customer had arrived on 29.10.2015 from Bihar after submitting documents against KYC complaint to the home branch, having big fight with Mr. Nawal Kishore Sinha who happens to be in charge of that branch. Mr. Nawal Kishore Sinha has personal grudge with the customer therefore he had not removed the KYC complaint even after submission of requisite documents on 26.10.2015 at home branch.


3. That the customer had requested Mr. Nawal Kishore Sinha to open the ATM machine for withdrawal of pension as she cannot go to the upstairs but he refused to do so on 26.10.2015.


4. That he did not remove the KYC complaint of the customer even after submission of requisite documents with ulterior motive.


5. That he kept on tracking the customer from the day of departure dated 27.10.2015 till the arrival of customer at New Delhi dated 29.10.2015.


6. That he established a nexus with the DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 under which customer is residing.


7. That the DWARKA BAGHDOLA, Branch Code: 017633, ATM machine was intentionally manipulated to harass the customer even after several reminders to the branch in charge on 29.10.2015.


8. That ATM Machine of DWARKA BAGHDOLA, Branch Code: 017633, has been manipulated technically and been given wrong limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015.


9. That the son of the customer, Shri Om Prakash has made complaint to the deputed security guard and the branch in charge, Dwarka Sector-08 at 10:29 AM against the ATM machine. They in turn, ensured him that the machine will be corrected at 14:00 PM.


10. That the son of customer, Shri Om Prakash has made first transaction at 10:29 AM and made complaint to correct the machine. But Branch in charge did not pay any heed and in turn told him that it was not his job. The ATM work has been outsourced and it is none of his business.


11. That under a compulsion, thereafter, he has made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been commanded to dispense of Rs. 1000/- at one time only.


12. That the customer has made complaint against both the Branch Managers on 29.10.2015 & 30.10.2015, in turn SBI Deputy General Manager, Customer Service Department; Mumbai has forwarded it to the concerned department/agmcustomer /pstocgm at the local head office, (complaint enclosed with the plaint).


13. That the LHO has been directed to arrange for resolution of her issue/complaint/feedback and has been counselled the concerned authorities to respond/contact her shortly.


14. That neither the LHO nor Branch Manager has responded and contacted the customer nor supplied any suitable reply as on date.


15. That the reason of wrong command between 10:29 AM to 14:29 PM dated 29.10.2015 to the ATM machine is required by the customer.


16. That the reason of not paying any heed to the request of customer for correcting the wrong command of ATM machine by the concerned Branch Manager and security guards dated 29.10.2015 between 10:29 AM to 14:29 PM is required by the customer.


17. That an explanation with supporting office orders or circular/guidelines is required which underlines that issues related to transactions of ATM machine is none of the business of Branch in charge.


18. That the external/internal audit report of ATM machine server between 10:29 AM to 14:29 PM is required by the customer.


19. That the CCTV footage of ATM machine between 10:29 AM to 14:29 PM is required by the customer.


20. That you have purported an act of fraud, cheating and conspiracy establishing nexus with Mr. Nawal Kishore Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar with an ulterior motive to hack/hijack the customer's confidential ATM PIN and manipulate the customer's pension A/C for your own vested interest in your official capacity which is a cognizable offence under the law of the land and you will be liable to be sued u/s 420 and 120B of IPC or any other suitable sections.


21. Before I proceed further, I request you to kindly supply or cause to be supplied complete, correct and relevant information sought by me immediately and also order payment of an amount of Rs.50000/-[Rs. fifty thousand only], towards damages, compensation, cost, inconvenience, mental agony and tension and breach of my privacy and confidentiality; latest within 60 days from the date of receipt of this notice by you.


22. If I do not receive satisfactory reply to my above mentioned queries within a specified time of two months from the date of receipt of this notice by you, it will be construed by me as contempt of court and may be proceeded against in a Court of Law.


ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:


Enclosures Complaint:-


Om Prakash Poddar
________________________________________
Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.
________________________________________
Om Prakash Poddar Fri, Oct 30, 2015 at 3:10 PM
To: "chairmansbi.customer"
Cc: "dgm.[protected]@sbi.co.in"
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.


Sir,

The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.

The customer A/C had been put on KYC Complaint. Customer has submitted requisite documents against KYC complaint to the home branch; having big fight with Mr. Sinha who happens to be in charge of that branch as per his instruction with a receiving copy Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.

A/C holder is withdrawing pension once in a month. Mr. Sinha did not feed ATM machine intentionally on 26.10.2015 at ADB Sonaili. On the day of my departure dated 29.10.2015 ATM machine was open.

I did not prefer to withdraw intentionally because Mr. Sinha had ulterior motive to hijack my ATM PIN.

Upon my arrival at New Delhi, Mr. Sinha kept on tracking me and established nexus with Dwarka Baghdola, Branch Code: 017633, IFSC Code: SBIN0017633 as I am residing under the jurisdiction of Dwarka Baghdola, Branch Code: 017633.

Here also, ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015

I made complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.

I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been wrongly commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to conduct fair enquiry and external audit and take stern legal action against employee like Mr. Sinha to avoid customer harassment.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


Om Prakash Poddar
________________________________________
ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.
________________________________________
dgm.[protected]@sbi.co.in Thu, Oct 29, 2015 at 7:45 PM
To: Om Prakash Poddar
Cc: agmcustomer.[protected]@sbi.co.in


महोदय/महोदया,
Dear Sir/Madam,
आपका निम्नलिखित ई-मेल हमें प्राप्त हुआ।
We acknowledge the receipt of your below mentioned email.
आपकी शिकायत को हमने संबंधित विभाग/सहायक महाप्रबंधक (ग्राहक सेवाएं)/स्थानीय प्रधान कार्यालय में मुख्य महाप्रबंधक के निजी सचिव को अग्रेषित की हैं जो आपके मामले/शिकायत/ प्रतिसूचना का समाधान करेंगे और आपसे जल्द ही संपर्क करेंगे/आपको जवाब देंगे।
We have forwarded your complaint to the concerned department/agmcustomer /pstocgm at the local head office who will be arranging for resolution of your issue/complaint/feedback and will be responding/contacting you shortly.


आप निम्नलिखित यूआरएल पर शिकायत/प्रतिसूचना/सराहना ऑनलाइन भी दर्ज कर सकते हैं :
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation

You can also lodge online complaint/feedback/appreciation by visiting the following URL
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation.

भवदीय, Regards,
उप महा प्रबन्धक Deputy General Manager
ग्राहक सेवा विभाग Customer Service Department
16वी मंजिल, कॉर्पोरेट केंद्र 16th Floor, Corporate Center
मुंबई -400021 Mumbai 400 021
फ़ैक्स:[protected] FAX No.[protected]

महत्वपूर्ण : भारतीय स्टेट बैंक कभी भी फोन/एसएमएस/ई-मेल के माध्यम से आपका यूज़र आईडी/पासवर्ड/पिन नंबर नहीं मांगता है। कृपया ऐसे किसी भी फोन/एसएमएस/ई-मेल का जवाब न दें। ऐसा कोई भी फोन/एसएमएस/ई-मेल जिसमें आपकी लॉग इन संबंधी जानकारी या एसएमएस का एक बारगी पासवर्ड मांगा गया हो, यह आपके खाते से राशि निकालने का प्रयास हो सकता है। यह जानकारी कभी भी किसी को न दें।

IMPORTANT : State Bank of India never asks for your user id/password/pin no. through phone call/SMSes/e-mails. Please do not respond to any such phone call/SMSes/e-mails. Any such phone calls/SMSes/E-mails asking you to reveal your login credentials or One Time Password through SMS could be an attempt to withdraw money from your account. NEVER NEVER share these details to anyone.

On 29-Oct-2015, at 6:01 PM, Om Prakash Poddar wrote:
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.


Sir,
The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.
A/C holder is withdrawing pension once in a month. However, the above mentioned ATM machine was intentionally manipulated to harass the customer even after several reminders to the branch in charge.
The customer has arrived on 29.10.2015 from Bihar after submitting documents against KYC complaint to the home branch, having big fight with Mr. Sinha who happens to be in charge of that branch. Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.
There is a nexus between Mr. Sinha and DWARKA BAGHDOLA, Branch Code: 017633therefore the machine was manipulated at both the places to harass me.
I have complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.
I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to correct the discrepancy and manmade error caused to ATM machine to avoid the inconvenience of valued customer.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.---


ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:

Copy to:-

1) General Manager
State Bank of India, Local Head Office,
11, Sansad Marg, New Delhi-110 001.
E-mail:helpline.[protected]@sbi.co.in
Grievance Cell No. (Toll Free).[protected]
Fax no.23361969

By Registered A.D & E-mail.

Notice under section 80(1) of code of civil procedure code 1908 against public officer


From,
Ms Asha Rani Devi
Pension Holder: P.P.O. 251519
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code: 3127
Date 02.11.2015

To,
Mr. Nawal Kishore Sinha
The Accountant
Branch Code:3127
SBI, ADB Sonaili Bazar,
Katihar, Bihar-855114

Mr. Sinha,

Reg: Notice under section 80(1) of Code of Civil Procedure code 1908.

Ms. Asha Rani Devi W/O Late Sh Deep Narayan Poddar resident of Sonaili, Shukkar Hatt, Durga Sthan, Katihar, Bihar-855114 & C/O Om Prakash Poddar, RZF-893, Netaji Subhash Marg, Raj Nagar Part-2, Palam Colony, New Delhi-110077 (Dwarka Sector-08) hereby give you notice that Ms. Asha Rani Devi shall file a civil suit against Mr. Nawal Kishore Sinha, Accountant, SBI, ADB Sonaili Bazar, Katihar, Bihar-855114 in the court of competent jurisdiction after the expiry of two months from the date of service of this notice for the cause of action and reliefs mentioned in the draft plaint enclosed herewith, which may be treated as part of this notice.


Yours faithfully,


ASHA RANI DEVI
PETITIONER IN PERSON
P.P.O. 251519
SB A/C [protected],
ADB Sonaili Bazar,
Branch Code:3127
C/O OM PRAKASH PODDAR
RZF-893, NETAJI SUBHAS MARG
RAJ NAGAR PART-2 PALAM COLONY, NEW DELHI110077 MOB:[protected]


New Delhi
Dated:


Enclosure: Plaint


Plaint:-

1. That the customer's pension SB A/C was put on KYC Complaint intentionally by you with ulterior motive while customer had already submitted an address proof at the time of resuming family pension in 2007.

2. That the customer has submitted the address proof against your so called KYC Complaint on 26.10.2015 personally as per your instruction with a receiving copy of the same.

3. That the customer has requested you to open the ATM machine for withdrawal of pension as she cannot go to the upstairs but you refused to do so on 26.10.2015.


4. That you did not remove the KYC complaint of the customer even after submission of requisite documents with ulterior motive.


5. That you kept on tracking the customer from the day of departure dated 27.10.2015 till the arrival of customer at New Delhi dated 29.10.2015.


6. That you established a nexus with the DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 under which customer is residing.


7. That ATM Machine of DWARKA BAGHDOLA, Branch Code: 017633, has been manipulated technically at your behest and been given wrong limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015.


8. That you intentionally did not remove the KYC complaint even after submission of address proof at the home branch on 26.10.2015. However, it was removed after an online complaint on 29.10.2015.


9. That the customer has made complaint against both the Branch Managers on 29.10.2015, in turn SBI Chairman has forwarded it to the respective authorities for necessary action, (complaint enclosed with the plaint).


10. That you have been directed to give suitable reply to the customer through online grievance redressal mechanism vide Ticket No. CS[protected], CS[protected].


11. That you have purported an act of fraud, cheating and conspiracy with an ulterior motive to hack/hijack the customer's confidential ATM PIN and manipulate the customer's pension A/C for your own vested interest in your official capacity which is a cognizable offence under the law of the land and you will be liable to be sued u/s 420 and 120B of IPC or any other suitable sections.


12. Before I proceed further, I request you to kindly supply or cause to be supplied complete, correct and relevant information sought by me immediately and also order payment of an amount of Rs.50000/-[Rs. fifty thousand only], towards damages, compensation, cost, inconvenience, mental agony and tension and breach of my privacy and confidentiality; latest within 60 days from the date of receipt of this notice by you.


13. If I do not receive satisfactory reply to my above mentioned queries within a specified time of two months from the date of receipt of this notice by you, it will be construed by me as contempt of court and may be proceeded against in a Court of Law.


ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:


Enclosures Complaint:-


Om Prakash Poddar
________________________________________
Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.
________________________________________
Om Prakash Poddar Fri, Oct 30, 2015 at 3:10 PM
To: "chairmansbi.customer"
Cc: "dgm.[protected]@sbi.co.in"
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: Potential threat from Mr. Sinha, Branch Code 3127, ADB Sonaili Bazar, Katihar, Bihar-855114 to hijack my ATM Pin and manipulate my family pension SB A/C No. [protected]; lodged complaints with Ticket No. CS[protected], CS[protected] & CR[protected]reg.


Sir,

The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.

The customer A/C had been put on KYC Complaint. Customer has submitted requisite documents against KYC complaint to the home branch; having big fight with Mr. Sinha who happens to be in charge of that branch as per his instruction with a receiving copy Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.

A/C holder is withdrawing pension once in a month. Mr. Sinha did not feed ATM machine intentionally on 26.10.2015 at ADB Sonaili. On the day of my departure dated 29.10.2015 ATM machine was open.

I did not prefer to withdraw intentionally because Mr. Sinha had ulterior motive to hijack my ATM PIN.

Upon my arrival at New Delhi, Mr. Sinha kept on tracking me and established nexus with Dwarka Baghdola, Branch Code: 017633, IFSC Code: SBIN0017633 as I am residing under the jurisdiction of Dwarka Baghdola, Branch Code: 017633.

Here also, ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015

I made complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.

I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been wrongly commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to conduct fair enquiry and external audit and take stern legal action against employee like Mr. Sinha to avoid customer harassment.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


Om Prakash Poddar
________________________________________
ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.
________________________________________
dgm.[protected]@sbi.co.in Thu, Oct 29, 2015 at 7:45 PM
To: Om Prakash Poddar
Cc: agmcustomer.[protected]@sbi.co.in


महोदय/महोदया,
Dear Sir/Madam,
आपका निम्नलिखित ई-मेल हमें प्राप्त हुआ।
We acknowledge the receipt of your below mentioned email.
आपकी शिकायत को हमने संबंधित विभाग/सहायक महाप्रबंधक (ग्राहक सेवाएं)/स्थानीय प्रधान कार्यालय में मुख्य महाप्रबंधक के निजी सचिव को अग्रेषित की हैं जो आपके मामले/शिकायत/ प्रतिसूचना का समाधान करेंगे और आपसे जल्द ही संपर्क करेंगे/आपको जवाब देंगे।
We have forwarded your complaint to the concerned department/agmcustomer /pstocgm at the local head office who will be arranging for resolution of your issue/complaint/feedback and will be responding/contacting you shortly.


आप निम्नलिखित यूआरएल पर शिकायत/प्रतिसूचना/सराहना ऑनलाइन भी दर्ज कर सकते हैं :
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation

You can also lodge online complaint/feedback/appreciation by visiting the following URL
https://www.sbi.co.in/portal/web/customer-care/complaints-feedback-appreciation.

भवदीय, Regards,
उप महा प्रबन्धक Deputy General Manager
ग्राहक सेवा विभाग Customer Service Department
16वी मंजिल, कॉर्पोरेट केंद्र 16th Floor, Corporate Center
मुंबई -400021 Mumbai 400 021
फ़ैक्स:[protected] FAX No.[protected]

महत्वपूर्ण : भारतीय स्टेट बैंक कभी भी फोन/एसएमएस/ई-मेल के माध्यम से आपका यूज़र आईडी/पासवर्ड/पिन नंबर नहीं मांगता है। कृपया ऐसे किसी भी फोन/एसएमएस/ई-मेल का जवाब न दें। ऐसा कोई भी फोन/एसएमएस/ई-मेल जिसमें आपकी लॉग इन संबंधी जानकारी या एसएमएस का एक बारगी पासवर्ड मांगा गया हो, यह आपके खाते से राशि निकालने का प्रयास हो सकता है। यह जानकारी कभी भी किसी को न दें।

IMPORTANT : State Bank of India never asks for your user id/password/pin no. through phone call/SMSes/e-mails. Please do not respond to any such phone call/SMSes/e-mails. Any such phone calls/SMSes/E-mails asking you to reveal your login credentials or One Time Password through SMS could be an attempt to withdraw money from your account. NEVER NEVER share these details to anyone.

On 29-Oct-2015, at 6:01 PM, Om Prakash Poddar wrote:
To,
The Chairman
State Bank of India
PBU,
State Bank Bhavan
4th Floor, Nariman Point,
Mumbai-400021

Sub: ATM Machine under DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633 has been manipulated technically and given limitation command of withdrawal up to Rs. 1000/- only at one time between 10:29 AM to 14:29 PM dated 29.10.2015-reg.


Sir,
The undersigned is a pension holder vide SB A/C No. [protected], ATM debit Card No.[protected], ADB Sonaili Bazar, Katihar, Bihar-855114 residing under the jurisdiction of ATM Machine, DWARKA BAGHDOLA, Branch Code: 017633, IFSC Code: SBIN0017633, RZF906 RAJ NAGAR SECTOR08 DWARKA BAGHDOLA NEW DELHI DISTTDELHI NEW DELHI110077.
A/C holder is withdrawing pension once in a month. However, the above mentioned ATM machine was intentionally manipulated to harass the customer even after several reminders to the branch in charge.
The customer has arrived on 29.10.2015 from Bihar after submitting documents against KYC complaint to the home branch, having big fight with Mr. Sinha who happens to be in charge of that branch. Mr. Sinha has personal grudge with the customer therefore he has not removed the KYC complaint even after submission of requisite documents on 26.10.2015.
There is a nexus between Mr. Sinha and DWARKA BAGHDOLA, Branch Code: 017633therefore the machine was manipulated at both the places to harass me.
I have complaint to the branch in charge at 10:29 AM against the ATM machine. He ensured me that the machine will be corrected at 14:00 PM.
I have made first transaction at 10:29 AM and complaint to correct the machine. But Branch in charge did not pay any heed and in turn told me that it was not his job. The ATM work has been outsourced and it is none of his business.

Under compulsion, thereafter, I have made 21 transactions at 14:29PM because the machine was not dispensing Rs. 20000/- at one clique. It had been commanded to dispense of Rs. 1000/- at one time only.

Under the above circumstances, the onus of fault goes on to the Branch and ATM feeder, and not on the customer. Therefore the charges of 22 transactions should not be debited from the customer. Why customer should suffer the loss of debit of charges while the fault has been caused by the Branch in charge and ATM feeder?

Hence, the debited charges of 22 transactions should be credited to the SB A/C of the undersigned. It is also requested to correct the discrepancy and manmade error caused to ATM machine to avoid the inconvenience of valued customer.

Asha Rani Devi
SB A/C [protected], ADB Sonaili Bazar,
Katihar, Bihar-855114
Branch Code:03127


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ASHA RANI DEVI
PETITIONER IN PERSON

New Delhi
Dated:

Copy to:-

General Manager-I,
State Bank of India,
5th Floor, Local Head Office,
West Gandhi Maidan, Patna-800001
PHONE NO:[protected],
E-mail Address: gm1.[protected]@sbi.co.in