State Bank Of India [SBI] — Conversion of home loan (Term loan) to maxgain

Address: Mumbai City, Maharashtra, 400072

Sir/madam,
This is to bring to your notice the following.
# we are maintaining two home loan accounts with ur sbi powai hiranandani branch.
Both loans amts are above 1cr.
And we believe we are one of your premium customers.

An application for conversion of term loan to max gain hl account was submitted on 30th march2017.
We were told that since annual closing is approaching it will take a few weeks.
After almost two months the conversion is still pending.
We have also submitted a cheque for 18lacs to be prepaid after the conversion.
The cheque too is not presented so far.
The approach of your branch staff and the manager is very unprofessional.
The branch manager said that, he has been temporarily posted and not aware of the technical issues.
I have personally visited the branch 10 times in these 2 months since no one responds to phone calls.
Now i am losing interest on 18lacs for two months and that is a big loss.
I fail to understand this sort o[censored]nprofessional attitude.
I request you to take up the issue and resolve the same at the earliest.
Sbi being such a big brand i am sure the customer care cell will look into it and ensure that this does not recur again and we can expect good service in the future.

Sincerely
I veeramani
Sbi loan account no [protected]
Mobile no [protected]