State Bank Of India [SBI] — cpp cancellation

nilavarasu

from Chengalpattu, Tamil Nadu

May 3, 2018

Address: 605009

Dear sir,

I got a call from cpp assistance service a week before and the person from cpp told me about cpp, but in one way or other he made me to say 'yes" on phone. And he asked me to pay charges for card in installments only. Monthly installment is just rs. 180 something. But on 1 may, 2018, i saw that they have deducted full amount of rs. 1649 from my account without my permission. It is just stealing other's money without permission. I never accepted for making full payment at once. Now i feel that cpp is not necessary for me. So please enable me to cancel cpp on no time, and refund rs. 1649 amount which was stolen from my account by cpp assistance service. Otherwise, i will take this matter to the consumer court.

Further, i don't know how cpp service got my registered phone number from sbi branch. It is a violation of privacy.

My registered mobile number is: [protected]
Registered email id: [protected]@gmail.com

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Comments

CPP Group India Customer Care

May 15, 2018

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

nilavarasu

from Chengalpattu, Tamil Nadu

May 15, 2018

My membership number is IA4080755
Contact details: SBI registered phone number. CPP has already got this registered phone number.

CPP Group India Customer Care

May 21, 2018

Dear Customer,

We have tried to contact you on the contact numbers registered with us, however, we have not been able to connect with you.

We wish to confirm to you that your membership no. IA4080755 has been cancelled on 18/05/2018 as per your request. The refund of the membership fee is in process and will reflect in your payment account within 6 working days from the cancellation date.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team