State Bank Of India [SBI] — Credit card fraudulent transaction not reverted back

Address: Kolkata, West Bengal, 743165

Website: sbicard.com

Please be informed that there had been a series of fraudulent transactions on my sbi credit card ending with 5752 on june 17, 2017.

Sbi credit card department called me to inform, as well as, confirm that those transactions were all fraudulent and they have thankfully blocked the primary card permanently.

Also, they informed that while the international fraudulent transactions had been declined, the inr transactions could not be blocked.

So, they suggested me to call the sbi card help line number to block / revert those transactions.

While i called the sbi card help line for this issue, they could successfully block my add on card as well, but they mentioned that they cannot block / revert back the 3 transactions done in inr : rs 50, rs 26000 and rs 26000 [total rs 52050.]

They have, however, taken a complaint on the ground that while i did not share my otp for any transactions, how the 3 transactions were approved? The reference number of the complaint is[protected], but they clearly mentioned that they cannot revert back those transactions.

After the complaint, i double checked to confirm that i did not receive any otp on my mobile for those 3 transactions either.

I would, hereby, request consumer complaints forum to please help me reverting back these 3 fraudulent transactions at the earliest.

Please suggest if there is any action needed from my end for the same.