State Bank Of India [SBI] — credit card reinstate issue - fake agreement letter

Address: New Delhi, Delhi, 201308

Hi.. My name is tara chand. There was an outstanding amount on my credit card for which i was not able to pay on time.in march 2017, i got a call from sbi and they ask me to pay the amount by 31st march and they will reinstate my card. I made the payment by that time and but my card is not activated yet. I have escalated this issue to customer care, nodal officer, and ceo helpdesk as well but no success. Every time i ask for an update they said they are working on the same and will come back to me. I have sent the documents as requested multiple time by email as well as hard copy but still my card has not been reinstated. It has been 6 months now and no solution. The executive and his supervisor who it was discussed and agreed are now ignoring me. I am attaching the agreement letter for my card reinstating. Please help.