State Bank Of India [SBI] — credit card services fraud case

Address: Pune, Maharashtra, 411021

Website: www.sbicard.com

Sbi credit card department has cheated me by providing some fake gift vouchers against my yearly fee of rs 2999 + taxes.
First they promised to give me gift vouchers worth rs 5000 and all i got till now is only 500 rs m-coupon. I called up customer service more than 15- 18 times and their backend team is not investigating my issue properly and despite of solving my issue they send me a text message that my issue is resolved.
Also i have written many emails to escalation team but not getting proper response at my end.
I am raising the same complaint from last 2 months and still my issue is not getting resolved.

Also their customer care executive named meena doesn't know how to talk to customers. She was very rude and disrespectful, she put my call on hold for 3-4 minutes and transferred my call directly to feedback ivr.

Despite of paying joining and yearly fee, i am not getting those benefits from sbi as they promised.

I request higher authorities to please look into this issue and take some strict action against these fraudsters.