State Bank Of India [SBI] — debit card transaction

Address: Jhansi, Uttar Pradesh, 284001

Website: State Bank Of India

Dear sir/madam,

I have made a payment from my debit card, the amount is debited from my account however not credit to the beneficiary.
Raised multiple complaints at customer care, the response i am getting is “customer branch a/c has been credited on[protected]”, please contach branch.
I have contacted the branch but told that no amount has been reverted back neither i can see in my online bank account.
Need your kind attention in this regard.

Below are transaction details

Transaction number : 616173
Amount : inr 5000
Beneficiary : hotel priyadarshani, mumbai
Pos : [protected]
Debit card number : [protected]
Sbi account number : [protected]

Raised multiple complaints with sbi customer care

Complaint 1 : [protected]
Complaint 2 : [protected]

Thanks & regards,
Shweta maheshwari