State Bank Of India [SBI] — Deduction of charges

Address: Gwalior, Madhya Pradesh, 474011

Website: Regarding Additional Charges

My s. B. Account no. Is [protected]. I was having account with sbi (Formerly know as state bank of indore) patankar bazar, lashkar, gwalior (M. P.). I requested them that i want to close the account and wish to open account with same bank but alapur branch gwalior (Same city). They guided me that they can transfer the account, as it is in same city will not attract any charge moreover the account number will remain same. On my request they transferred the account but deducted rs 102/- as transfer charges from my account on 24/06/2014. I contacted the bank, they replied that it is the computer process they don't have idea for it. (It is objectionable act bank, which misguided the costumer).
Nowadays they are charging non maintenance of minimum balance account charges, even though sufficient money is in account. They are not considering mod balance of account but keeping the balance lower than the required balance.
The bank has deducted rs 46/- from my above account for non maintenance of minimum balance for the month may 2017 on 09/06/2017. Where as more than sufficient amount is available in mod balance of the account, from which they can transfer the required amount to maintain the minimum balance as per guide lines of reserve bank of india. They are not supposed to deduct such charges when they can take the necessary action of their own. I contacted the bank but they said that i should deposit the additional amount to maintain the balance. I asked them that if i draw the amount then again the balance will be less than minimum balance. They replied that it will again attract the penalty for non maintenance of minimum balance. They will not transfer money from mod balance. It is not justified action of the bank but it is sort of befooling the customer and charging penalty on fault of bank.
You are requested to look in the matter and do justice.
Thanking you

Ramesh kumar batra
State bank of india alapur branch gwalior (Madhya pradesh) pin 474011
Account no. [protected]
Mobile [protected]