[Resolved]  State Bank Of India [SBI] — delay in service by sbi credit card department

Address: Gurgaon, Haryana, 122001

According to sbi elite welcome gift voucher program, after availing sbi elite card

I was entitled for gift voucher worth 5000 which i was suppose to get after payment

Of annual fees. Sbi supposed to sent sms to choose gift voucher from the list they

Have available (List are : 1: pantaloons, 2: shopperstop, 3: hush puppies/bata, 4:

Mark & spencer, 5: yatra). Before replying that sms by default they sent me

Pantaloons voucher but i wanted to avail shopperstop voucher. So i raise concern

About this issue on 19/03/2018. But they are stretching this issue from past 82

Days rather than resolving it. To address this kind of issue they made some

Escalation matrix or so called grievance redressal mechanism. Where they have

Levels of escalation as l1, l2 and l3 (Low to high accordingly). Right now my issue

Is on l3 from past 18 days. Now you can imagine how sbi's grievance redressal

Mechanism is working. I would say it's the worst mechanism of sbi. If sbi can't

Even resolve very high grievance within 18 days then what is the use of this

Escalation matrix. I am suffering from a mistake which was done by some

Irresponsible employee of sbi creditcard department from past 82 days.in every 10

Days they sent me mail stating that "we have worked on your issue and we require 10

Or 5 more working days, please bear with us interm and we will let you know the

Status". And this happening from past 82 days.

Please help me out so that sbi's irresponsible employees can address my issue and

Resolve it asap.

Below are the interaction id and communication with sbi
1) interaction id : 1-[protected]
2) interaction id : 1-[protected]
3) interaction id : 1-[protected]
4) interaction id : 1-[protected]

Below are the mail id's of customer support desk of sbi

[protected]@sbicard.com
[protected]@sbicard.com
[protected]@sbicard.com