State Bank Of India [SBI] — depositing your money

Sir/madam, i am a senior citizen having an account with sbi thanikachalam road branch (Formerly sbm), t nagar chennai17, on 7th september 2017 i went to kelly branch situated dr muniyappa road, chennai 600010 for depositing rs.34, 000/-. The sub staff refused to give the challen and after a argument i got the challen and approached the counter no 2 for depositing the money. The counter staff said i hv to deposit the money only in cash vending machine. He further said there is rule that they can't accept the other branches money. As far as i know one can deposit the money in other branches 3 times in a month.in this case i am depositing the money only once that too as i am not in a position to go the parent branch. The same was confirmed by my parent branch also. They ask us to run between the pillar to post. Instead of customer friendly they are bossing over the customer. I humbly request the concerned officials to issue direction to all banks to collect the money for other branches. There is no proper reply from the staff we are under their mercy for depositing our money.