State Bank Of India [SBI] — dispute

Address: 641029

Website: [email protected]

Dear sir
This is Siddik M credit card holder of SBI. As discussed on call with Customer Care executive, I have an issue of amount deducted from unauthorized source.I received credit card on yesterday[protected] and yet to receive pin number. Not at all registered. Today morning I received a call from number(update no) and informed about the card details and mentioned about the usage. Also they have asked my personal information for verification. I have provided some personal information in that one information I have provided incorrect but they have corrected me. So I came to know they have known all my personal information and its a valid source. After that they have asked a one time password for card activation. I have provided as they are from bank.I kept my card in home so some information I haven't provided and they asked me to provide by afternoon. And I received a call again by 2.30 pm and I have provided card details for activation as still the card was not activated.After that I received a message an amount of 8238 rs was transferred to JIMMYWALLS ENTERPRISES.
Please advise for below questions:
1. If my card was not activated how they can able to transfer money, one time password alone is enough for transfer without activation.
2. How they came to when the card was dispatched, and all my personal information without my knowledge
3. I have tried twice to register for net banking on today morning but the server was very low so I can't complete the registration but how can they complete the transfer without any issue
4. The Customer care executive mentioned the transfer is in progress not yet completed then why can't you cancel the process when I have raised a request
5. Amount transferred to a valid account called JIMMYWALLS ENTERPRISES why can't you catch them if a complaint raised against them
6. I came to there are several cases raised against to this particular person why still the issue occurs again and again.
7. I have activated security services for this card then also this issue then what is the use of security services and why you are charging for that
Please take an immediate action to my request otherwise I will raise it with the RBI and relevant banking authorities.
Siddik