State Bank Of India [SBI] — dispute charge as refund not processed

Address: Bareilly, Uttar Pradesh, 243001

I done the online shopping from the amazon and the refund for that was done on[protected] but did not came into my account and as i confirm the amount is now in the sbi payment gateway. The amount has not been credited because the account is nre account and as said by the amazon to charge transaction dispute but neither a bank nor a custoner care service is willing to do that. They want utr no. But i have only refund refference number. Now i am fed up with the services provided.
So now i want to transfer that amount into my another sbi account.
Please look into the matter and try to get it solved asap.