State Bank Of India [SBI] — EMI deducted twice for my Home Loan

tarunchhabra24

Address:

RACPC Whitefield

I have a Savings bank account with SBI and my loan account is associated as well with SBI.
My EMI gets dedicated from my salary account which is in CITIBANK.
This month, there was a deduction of EMI from both CITIBANK and SBI savings account which shouldn't have happened.
I would like to get this reversed as during this pandemic, every penny matters to us and I don't want SBI to take the charges without my consent.

Loan Account Number: [protected]
RACPC: Whitefield Branch

I have raised a complaint on Yono SBI app but there is no response yet and also I tried calling the RACPC Whitefield contact numbers but no one answers.
Have tried calling Phone Banking as well but no luck. Appreciate your timely response on the same.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

May 19, 2021

Updated by tarunchhabra24 I have been still following up with RACPC whitefield branch office and within a week, they just picked up the call once.
Upon calling, they noted down my Loan account number and asked to wait as they will notify the concerned team.
I have also sent numerous emails but no response from the team. I wish I could have taken the loan from a Private bank which provides good customer service.