State Bank Of India [SBI] — false agriculture loan in my name linked with my pan no. decreased cibil score

Address: Nawada, Bihar, 805110

When i go to state bank of india home branch chandigarh where my salary account exist and i applied for personal loan for my mother (Age-67) who is a heart patient (90% heart blocked) and doctors strictly advised me for open heart surgery on immediate basis of my mother, but i became shocked to know that i am not eligible to take the loan as my cibil score is not up to the mark as one loan account in my name damaged the score.

It is brought to notice that on investigating my credit score through cibil, i surprised to know that one fraudulent account no. [protected] (Agriculture loan) opened on account of my name with state bank of india, branch - adb nawadah (Code-2362) linked with my pan no., however i never took any loan from the same branch as my all identity is from chandigarh (Punjab) but not from nawadah.
It is also brought that the concerned branch had not responded even after lapse of 08 months. I also talked to the branch manager of sbi-adb nawada for the same on nov. 2016 first week but till date, the problem is not resolved. I also tried more time to talk him but unfruitful. I also complained in cibil and sbi customer care but till date the issued is not resolved.