State Bank Of India [SBI] — Fee excess dr-- and debit-qtly sms charges jan-mar 2017

Address: Surat, Gujarat, 394210

1)
I am having corporate zero balance salary account and bank deduct rs. 116 from my account without any information to customers. When we ask my branch bank executive they reply we have these circulars (Which amend almost 5 times in 2 month) and according to that we deduct this charges.
2)
Quarterly rs. 15 for sms charges which we never received (Accept otp), then why they charges users for rs. 15.