State Bank Of India [SBI] — For passport slot

Address: Visakhapatnam, Andhra Pradesh, 531116

Website: passport seva

Complaint Details:
I applied for fresh passport. Payment of fee was made but even after deduction of money from my bank account, the status on website was shown as ‘failed’. The deducted amount will be refunded within seven working days, But the amount cannot be refund my account.
that day i lost two transactoin the amount 1512+1512
requesting you please refund my amount 3026 rupees

Application Reference Number 17-[protected]
Given Name: kolli mahendra
Service Type: FRESH
type of application: NORMAL
Fees: Rs.[protected] including payment charges)
Payment status: Failed
Payment Date: 6.03.2017

I tried to call[protected] several times but it is always engaged, also dropped e-mail to customercare.[protected]@sbi.co.in several times but got no response.

Email Id –mahendra.[protected]@yahoomail.com