[Resolved] State Bank Of India [SBI] — fraud transaction done by merchant card no. [protected]

Davinder Pal Batra

Jun 7, 2018

Address: New Delhi, Delhi, 110003

Dear concerned,
I had received call from jukaso journey dated 26.02.18 from mobile number [protected] (Mr. Sawariya) he is saying that i win a lucky draw, for collecting 2 night 3 days complementary holiday voucher and other surprise gift in 480 rs only when i visit hotel jukaso inn sunder nagar, delhi, they deducted 48000 rs from my sbi credit card instead of 480 rs by fraud, when i asked for refund my money to jukaso journey they offer me fake 3 year membership plan. I had already registered police fir against jukaso journey but they are not refunding my money.

My sbi card no. [protected] name of jaya batra

I was also raised dispute to my sbi card for 48000 rs fraud transaction they also declined my dispute.

Sbi card please return my money as soon as possible because merchant saying that your 48000 refund already deducted from our account and you have to coordinate from your sbi bank only.

Regards,
Jaya batra
[protected]
Mail id – davinder. [protected]@gmail.com

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Jul 12, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

State Bank of India [SBI] Customer Care's response Dear Davinder Pal Batra, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.

Verified Support

Jun 11, 2018

State Bank of India [SBI] Customer Care's response Dear Davinder Pal Batra, We value you as our loyal customer & truly understand your frustration regarding this case. However, the case is closed at our end & the decision stands final.We hope to live up to your expectations in future.

Jun 11, 2018

Updated by Davinder Pal Batra I am extremely not satisfied with your answer my case is still pending because still not received any refund from merchant, as per mentioned in agreement between merchant and me if I cancelled my membership within 10 days they will refund my money after 5000rs administrative charges, my membership date is 26.02.18 and I had sent to cancellation letter to merchant on 28.02.18 through speed post and through mail 07.03.18.

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Comments

Sujathainin

from Chennai, Tamil Nadu

Jun 7, 2018

I want to cancel my membership# IA1704841 . I have been in for 2 yrs no benefits were rcvd, its just money detected without my knowledge and also no renew kit was rcvd but money was detected, its like you guys stealing money without acknowledge .

I want cancellation of CPP
Don't want renew kit but cr amt that is taken without my knowledge

State Bank of India [SBI] Customer Care's response, Jun 8, 2018

Verified Support

Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at sbicard_cares@sbicard.com mentioning reference number 48479 in your mail to enable us to address your concern on priority.