[Resolved]  State Bank Of India [SBI] — Fraudulent activity

Address: Varanasi, Uttar Pradesh, 221001

Respected Sir/Madam,

Subject: Leakage of my personal/account details to third party and fraudulent activity

I am Amrita Gupta, an account holder in your Bhelupura Branch, Varanasi and my Account No. is [protected]. I am having saving bank account along with several FDRs with your SBI Bank, Bhelupura Branch (Branch Code: 01773). On 29.05.2017 at 5:15 p.m. I got call from [protected] (Copy of screen shot duly attached) on my registered mobile number i.e., [protected]. He told me on call that he was from SBI ATM Call Centre and due to new amendment in RBI Policy he wants to confirm my ADHAR Number and while on call he was telling me my balance in my account by which he was trying to make me assure that he was from SBI Authorized Centre. He was sending me several messages by [protected] on my registered mobile number in which it was written that “ATM service Centre Head Branch of Mumbai Belapr MG Road No. 993 float 69 ATM Card toady block late fine charge Debit Rs. 2572. B.P.C. Code 301197. Call Now [protected]. Amit Kumar Sharma. Thank You.” (Copy of screen shot duly attached) and then he said that due to my KYC non-updation my ATM card and account got blocked and for unblocking the card I need to confirm my ADHAR number, which I confirmed. And then I received an OTP on my registered mobile number for ‘Online Purchase’ of Rs. 19991.00 at AIRTELMONEY. The caller was asking me to give OTP and I denied. After that he was calling me several times. After that I made a call on your TOLL Free number [protected] through I blocked my Debit Card and registered a complaint for the fraudulent activity happening with me from that number.

Now after all this things happened yesterday, again on 30.05.2017 at 9:52 A.M. that two messages came on my mobile number that “Dear customer, your txn at ATM SAANF00610 declined as your card is inactive/blocked. Please contact your brach for further details” (Copy of screen shot duly attached). I guess someone is still chasing my account and want to do the fraudulent activity. As I have heavy amount in your SBI Branch I want to just know that how the third person able to:

1. How the person able to know that I am customer of SBI Bhelupur Branch with my full name
2. How the person able to know my registered mobile number with your Bank
3. How that person knows the balance of my account balance.
4. How he could able to generate OTP for online purchase
5. How it could be possible that I got test “our txn at ATM SAANF00610 declined as your card is inactive/blocked” as I have blocked my card and the Debit Card was with me.

Under these circumstances I was bit scared and felt unsafe and I don’t know how much my money is safe in your Bank/Branch as it may be possible that the third person may knows/leak the details of your customers in your Bank/Branch. Please help me by getting all security checks at your Bank/Branch or it may be possible that I will shift my account to other Bank due to lack of security/privacy and high risk of fraudulent. Please urgently look into the matter. I will be appreciating your prompt action toward my grievances.

Thanks & Regards,

Amrita Gupta
[protected], [protected]