State Bank Of India [SBI] — Fraudulent transactions took place on my father's debit card

Address: 500045

Website: onlinesbi.com

Reg:fraudulent transactions took place on my father’s debit card

Debit card no: [protected]
Account no: [protected]
Mobile no.: [protected]​
Account name: mr. Narayana naidu mummineni, s/o: mr. Mummineni somaiah
Branch name: obulavaripalli
Bank: state bank of india address: kadapa
​ ​distandra​ ​pradesh​ ​state state: andhra pradesh district: ysr kadapa city, obulavaripalli branch, ifsc code: sbin0011120 micr code:[protected]

We out our notice there are multiple surprise fraudulent transactions happened on the above mentioned card details.
When we contacted to branch & informed about the same, they blocked the card and stating that these transactions took place through pay tm mobile solutions, but this is to bring kind notice that till date we haven’t activated internet banking for this account nor we have not received any fraudulent calls my father mobile no.

Please find the below disputed transitions held on the card with complete details.

​​​
Trans date
Description
Amount deducted
16th may 2017
Othpg[protected] pay tm mobile solutions
3000
16th may 2017
Othpg[protected]ne97 communications l
3000
17th may 2017
Othpg[protected]ne97 communications l
3000
17th may 2017
Othpg[protected]paytm
3000
22nd may 2017
Othpg pay tm mobile solutions
2000
23th may 2017
Othpg[protected]ne97 communications l
1500
Total amount
15500


The purpose of writing this mail to you that, we are not getting proper information from branch & they are not explaining process to escalate the dispute also.

​hence ​we are requesting you to a place investigation on these fraudulent transactions on the immediate basis and ​help me to get the amount ​refund our money back on to the account.

Note: we trusted the sbi bank that our money will be safe, but it’s a big surprise to us.

In case of any further clarifications on the same, please be in contact on my number:
​​[protected]