State Bank Of India [SBI] — fraudulent usage of debit card

Address: Gurgaon, Haryana, 122011

Dear sir,

I have an a/c in sbi which was mainly opened for locker purpose and was hardly used. Infact i have never used my sbi card for any transaction whatsoever.

I received a call from a person on 21st aug 2017 stating that he was calling from sbi and had called up as he had to update my a/c as i had not submitted documents for kyc. He said he will be generating few otp from the system which i need to communicate to him so that he can update the a/c. As he was not otherwise asking for any bank details and was fully aware of my credentials i trusted him to be a banker and told him the otps. Later i discovered that i was duped by rs. 90, 000.

Pls. Note that i did not reveal any of my a/c information like a/c no. Card no. Cvv expiry date etc. This made easier for that person to dupe me. After this incidence i have lost faith in the bank to keep my credentials confidential. I would request you to make an immediate enquiry on the matter. Since my credentials were hacked by the fraudulent person from the bank i also hold bank tesponsible for the damage and compensate me accordingly
Swati misra