State Bank Of India [SBI] — Fund transfer to wrong account holder

Dear sir/madam,
10 august 2023, i made payment rs-14000/- from my bank sbi account (0227) to indian bank account holder through upi paytm. Unfortunately, i have input wrong digit number, but payment was successful to wrong account. Although the name i entered payment gateway of paytm and beneficiary's name was different. This payment's upi reference number is :[protected]
I have raised a complaint on paytm (12 august) ticket number: [protected]. Their resolution was that they provide only service they can't raise complaint.
I have also complaint on sbi customer care toll free no.[protected]. They resolved my issue by saying that you have to wait till 35 days. Complaint no.[protected]. I also have visited my home branch and have told about situation. They assured me to initiate the procedure but after some days no response. Again i wrote mail to [protected]@sbi.co.in on 16 august. They assured to give resolution within 7 days but no response. Complaint number[protected] apart from that i have complaint on npci but still no response.
I hope you will hear me soon.
Sincerely,
Yashwant
+1 photos
Was this information helpful?
No (0)
Yes (0)
State Bank of India [SBI] customer support has been notified about the posted complaint.
Sep 08, 2023
Updated by yash60
I didn't get any email from SBI and most important thing is that I have not received my refund till 8 August (done 10 August)
Sep 08, 2023
Updated by yash60
I didn't get any email from SBI and most important thing is that I have not received my refund till 8 September (done 10 August)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    State Bank of India [SBI]
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    27866
    Pending
    0
    Resolved
    7388
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View all State Bank of India [SBI] contact information