State Bank Of India [SBI] — Getting calls for someone else's payment lapse
A
Amisha Nadkarni
Address:
Mumbai
Today I received a call on my mobile from[protected] stating someone (not me) who is a defaulter of credit card payment. According to the executive the defaulter had put my name as and mobile as reference which is not possible as I had nothing to do with that person whatsoever in my entire life. When said that she changed it to saying that her executive when came to the field mentioned my details. I politely told her that we no longer stay in the building where the defaulter has mentioned the address. The executive was badgering me as to I should pass on the message to the defaulter or else I will be receiving the calls for the defaulter. When I said I don't even have the contact no the executive is telling me that she would give the no. I suggested that they should send their recovery team and check your yourself where the said person lives or not or else file a police complaint. To that the executive had the audacity to say that I should be the one filing a police complaint.
People having a credit card facing a problem was heard of but the one not having one and getting calls for someone else's default payment is a new peak of hideousness.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Feb 23, 2021
Updated by Amisha Nadkarni I have received an email from SBI stating that the complaint has been resolved. I fail to understand how can the complaint be resolved if no one from the bank has contacted or specified what the resolution thats been provided.
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