State Bank Of India [SBI] — Harassment

Address: Nadia, West Bengal, 741222

I have a joint saving account with my mother in our local state bank of india.. Today i did contact to local bank manager for submitting kyc ducuments. He riughly ordered me to come along with mother.
But my mother's health condition is very poor and she has bn suffering from seviour arthritis.. So it's not possible for her to go to the bank which is situated on a dubble storryed building..
Please help and take proper action.
Thanks
Monica sanyal