State Bank Of India [SBI] — Highly unprofessional staff

Address: Aligarh, Uttar Pradesh, 202001

State Bank of India, medical college branch, aligarh. I submitted the form to change my mobile number in net banking and to add a beneficiary to my account 10 days back. The staff said it will take 1 week as one of member required in processing of that form is on 1 week leave but there is no information even after 10 days. Isn't there anyone else appointed to look after the work of a person on leave?? For even the smallest of work I have to visit the bank twice or thrice!! So UNHELPFUL and UNPROFESSIONAL staff!