State Bank Of India [SBI] — home loan h2984/08/069

Address: 121007

Website: sbi

Dear Sir ( Higher Authorities ),
My home loan with SBI is 4 years old, although I m regularly paying my EMI but when on 10.07.2017, I visited SBI sec 16, Faridabad ( Haryana ) - home loan branch for giving me List of Documents of my bought property which they are keeping as security, they started if & buts.
Now according to the SBI new rules, only after approval of DGM ( area), they can give list of documents ( LOD ).
Normal course takes 7 - 10 days but after passing 21 days & my personal 4 visits to bank ( my 2 leaves wasted ), they informed me that your request papers got misplaced, again fresh application & again waiting period.

This is really disgusting that customer is asking for only list of documents ( LOD ) of property papers & bank is creating so much problem. A strict action should be taken against the person involved & delaying the process.

My humble request to authorities pl look into it & do needful.

Rajesh Sharma