State Bank Of India [SBI] — home loan repayment

Address: Bharuch, Gujarat, 392001

I want to close my home loan account which is associated with muktinagar, branch, bharuch. And your home loan brach is inox multiplex, zadeshwar road, bharuch, which is situated 7 km far from muktinagar branch.

I want to sell my current house which is situated at zadeshwar chokdi due to my job transfer at vadodara. Currently i am staying with my family at vadodara.

Before 30 days back i had called to sbi home loan branch for understand the procedure about closing of home loan. They replied that you should contact your main branch at muktinagar. At muktinagar you must give cheque of your outstanding amount. After clearing of cheque they will provide you one certificate of clearance. The clearance certificate you have to submit at our home loan branch.

From vadodara, i went to bharuch sbi muktinagar branch which is 100 kms far. After accepting my due amount cheque, they asked me to come after two days to collect the details.

After two days i called at muktinagar branch, but no one is picked up the phone, next day i personally went to bharuch for inquiry with hope that all procedure will be clear.

At muktinagar branch, officer reply me that he submits the request for cancelation of loan to home loan branch but there is no response from their side. He asked me to provide another cheque with different amount. When asked for reason, he replied me that the interest rate of loan has been changed on daily basis. If the case has not solved on same day you should provide another cheque.

He asked me to visit home loan branch for more details. I visit to home loan branch, the officer replied me that your request has generated in the system but there is no reply from ahmedabad office. Nobody is pick up the phone at ahmedabad office. Then i contact to branch manager of muktinagar branch and explain whole matter. He also advises me to wait for some days for process.

I am working in one of the reputed organisation at vadodara. Still date i used total 05 leaves and travelling from vadodara to bharuch to solve this issue but still date it is unsolved.

You are requested to pl. Helps us to solved this matter and clear all pending dues.

Regards,
Kalpesh berawala