State Bank Of India [SBI] — housing loan -ecs problem

Address: SBI

Our home loan No.. [protected] NAME G.Thirumeni N.Vasanthi the loan must be closed ON 10.5.2017 and the letter also given to RACPC -SBI. and the document also released it . but 15 Th of May 2017 again RS.3500/- is taken from my PNB A/c .by ecs clearance That`s way by bank balance is low against my issued 1 Cheque & 1 ECS OF LIC - is bounced so I am embracing and talk to RACPC/ Chief manager Cell No.[protected]. But he ask again requestation letter for ECS Closing
I say " already given the letter and released the document also
But he not answered properly
So kindly do the needful and send the amount to my PNB SB A/C -87876
THANKING YOU
G.THIRUMENI [protected]