State Bank Of India [SBI] — I want to complain about my settlement issues

Address: 110023

Website: Www.sbi.com

We had a settlement with sbi back which was somehow broken due to our personal problems but then we again tried to get the settlement we recieved a call saying your settlement has been done you can pay 16k this month then 12k next we did that we didn't recieved any mail for such but we have the receipt. Now when we are asking bank to clear the case by collecting 12k they are saying there is no such settlement. We are unable to get our problem resolved via customer care.