State Bank Of India [SBI] — "incompetence and bad conduct of an employee"

Address: 731204

'To whom it may concern'

Sub: Complaint letter Incompetence and Despicable Attitude Problem of An Employee

Respected Sir,

I am Sampurna Pal, a client of State Bank of India (S.B.I) . Me and my family have around 4 savings accounts with the bank along with a number of fixed deposit, and we have been banking with them since 1977. And in this 38 years, this is the first time we are in need to report a complaint against one of the employees.

Recently I have been selected for a foreign exchange program by Royal Academy of Art, The Hague ;a reputed, institution dating its history back to sixteenth century, situated in Netherlands. And for that I needed to transit an amount of money to its account for some administrative purpose regarding visa procedures. And this is where I needed some specialized assistance on their behalf, and when I walked into S.B.I. Santiniketan Branch, they directed me to Mr. Krishna Gopal Das, who handles this kind of foreign affairs in that particular branch. And it proved to be the most humiliating experience I have ever faced, by far.

I went for the first time to him on 17/11/2015, my father was with me that day, and he produced us with a form. We were keen to fill it up in his presence, lest there should be no mistakes, and it was not that there was any other customer, and adequate banking hours left, but he insisted, rather rudely, that we should come back to him only after filling it up by ourselves, and he do not have enough time to assist us through (although I am afraid that is why he is entitled to his payrolls). He was also rude enough to ask me if I had to pay a certain amount of money (that is only for my living expanse, my academic fees are already being exempted), what is the point of me going there. As it is my parents, who would be taking care of the money, I do not understand how does it make it to his concerns, other than utterly unprofessional intrusiveness.

He also said the Email they sent containing necessary information, was not fulfilling the requirements adequately; when I wrote that to Royal Academy they send me everything, again, in a more formal version, and when I cross checked, the previous email already had everything it said. I filled up the form accordingly and went to him again on 19/11/2015, this time alone ;and it went savage.

I was supposed to send the money to the account of the academy, not to a person, so the beneficiary name was addressed accordingly; also both the address of the academy and the subsequent bank hold a couple of numbers, although they are situated in two different cities, the academy in The Hague, the bank in Rotterdam; and he seemed completely incompetent to understand the difference and started shouting at me . My uncle is the Manager of S.B.I, Boidyapur Branch, and when I suggested I can call him so that he can explain it to him, which in turn can be explained to me, he turned it down at once; and when I gave him my phone, he snapped to him 'call me after 04:00', with no hint of modesty; and literally, with no exaggeration added, threw the phone on the table, with a hard smash. And when I wanted to see the Manager, he started using offensive words, and swept the documents, before I caught them, off his table. He also threatened me, if the transition doesn't work I have to pay a cancellation fee of 2500 rupees, and according to him it did happened to a gentle man, thrice, each time costing him the price. I can't imagine why a person, who claims himself to be in this job for 33 years, would repeat a mistake (he was the one assisting the gentleman), thrice, and even be boastful enough to threaten people about it. Also to my amusement, when I finally went to Howrah Branch, they said the particular format of the form, that he had given to me previously, has been invalid for quite a couple of years, and they produced me with a completely different form; That should explain the previous inconvenience with the other gentleman. Evidently, this is a case o[censored]tter callousness and irresponsibility.

It only seemed fit to take it into your attention, as being the branch situated in the university locality we, students, need this kind of assistance quiet frequently; and being it a matter of our career, we do need a bit more empathetic and competent personnel to handle this affairs. In fact due to his despicable behavior I had to come to all the way to Howrah to complete the job; depriving me three days of studio-work at the pick of semester-rush; that is something to be taken seriously. Because it is us, who will make the tomorrow of this nation; and most certainly we intend to do better.

He cannot handle his job, and cannot handle to behave properly; he is arrogant, rude, impudent, mean, misguiding, uncivilized, duly illiterate and utterly, utterly ill-mannered; and certainly didn't seem fit for handling something as crucial as foreign transition; demanding sincerity and expertise.

Not that it's just harassing for us customers, such an employee is also a dark patch on the good name and reputation of the institution. If it's not for S.B.I, and due to our long relation we happened to experience more kind and considerate behavior from its employees before and afterwards, we should have withdrawn each and every account we hold; and made it an media issue, so that everybody could be warned. But as it is the first time, we decided to trust it upon you.

Thereof I request you, most strongly, to take the matter under your invigilation, inquire thoroughly, and take some firm step towards it; I would leave it to your good judgment. Also we do need better hand to handle the matters of foreign transition with sincerity, expertise and a certain amount of empathy for students, as most of the time it is quiet a novelty to us.

Looking forward to it, most eagerly .

Kind regards

Sampurna Pal

Boinchee Station Road
Boinchee, Hooghly
pin- 712134