State Bank Of India [SBI] — Incorrect password

Address: 560084

Website: Tech Mahindra, Coal India

I opened my account after almost a year and i have forgotten my password, i
Want to check my shares status. I spoke to the customer care and they guided me on how to retrieve the password but it still doesn't open and shows the error message saying incorrect details contact the nearest branch.
Kindly help on what should be done to login.

Regards,
Patrick thomas.