State Bank Of India [SBI] — Internet banking issues

Address: Kolhapur, Maharashtra, 416119

I had issued netbanking facility from sbi website. I havr received the username and PPk kit number. But because of reasons I can't access user and prompting kindly contact branch for new credential.
It has been 15 days I'm visiting branch for new net banking KIT, unfortunately the upper authorities are not cooperating with me.i have registered again from sbi website still i can't able to acess net banking facility.