State Bank Of India [SBI] — Internet Banking Password not working

Address: Shahjahanpur, Uttar Pradesh, 242001

Website: www.onlinesbi.com/retail

Dear Team, Please help me to reset the internet banking password for SBI banking. I lives in Mumbai and having SBI account at Shahjahanpur (UP) Town Hall Branch and account number is [protected] I tried to reset the password online, but SBI site doesn't allow me to do and a message pops up stating wrong credential. Even the person from SBI branch are not able to reset the password online for my account. Thereafter, I visited the branch on 3-Nov'15 and the banking person has provided me a kit, which he asked to use after a week with the password given in the kit. Once back to Mumbai I tried accessing my account, but not able to log in and not even able to reset the password. I tried Shahjahanpur branch phone several times but nobody answered the call. When I logged complaint with customer care, they asked me to visit Home branch, which is more than 1500 km from Mumbai. I am unable to understand why SBI wants me to visit home branch only and not the nearest branch?? Even though your visit the home branch, the person you find will be unavailable or on leave. SBI advertise hugely with the largest bank but they are not able to reset the internet password since last 9 months. Is this so tough that they require a person to visit the home branch multiple times. SBI needs to get out of their mind of their convenient banking and should focus more towards customer centric banking Need your urgent help to get this thing done.