State Bank Of India [SBI] — irresponsible manager - nandigama branch

Address: 521185

My father in law received call from some temporary number and asking for bank account details of sbi, as they said they called from bank (Manager) and want to verify the details of account for card renewal.

They asked bank account number and other details then got message over his mobile, which is otp but he didn't have knowledge about it. He gave that number to the fake person and then they transfer amount of 1 lakh in many transactions.

We filed fir in ps and went to bank to register a complaint for recovery process. But we were shocked with bank branch manager behaviour. He is not acknowledging to our complaint and npt even giving moral support.

Hence we wanted to escalate this issue to higher authorities and need action to be taken on our complaint and bank manager as well.

Plz help us...