State Bank Of India [SBI] — Issue in downloading interest certificate online

Address: East Godavari, Andhra Pradesh

Website: www.sbi.co.in

When trying to download the hl int certificate (Prov) from the enquiries tab in onlinesbi portal (Userid: ravikiran3033), system is displaying the message as "you donot have any housing loan accounts".

I have a housing loan account attached to my savings account and emi also getting debited from the month of feb 2017.

When i raised the issue with the home branch, employees in the branch are not able to understand and simply passing the buck from one person to another. Now im not knowing how my issue can be resolved and no one is bothered to resolve the issue. Until i have taken the loan from sbi they have shown the interest and once their work is done no one is bothered about the customer grievance. So many times we have approached the branch (Branch name : pbb rajahmundry), but there is no reply from.

As i lost the hope that the issue will be resolved at branch end i have to resort to lodge the complaint online to all the grievance cells available. Hope the issue will be resolved and required action will be taken against the employees in the branch for their worst customer support.

I have already sent the unhappy message for last 2 days and there is no call or mail from customer support.
I have raised the complaint online from my login page and there also there is no reply from anyone