State Bank Of India [SBI] — last pension disbursal and residual amount

Address: Jalgaon, Maharashtra, 425201

Man mandir
Gadkari nagar, the branch manager,
State bank of india,
Main branch
Bhusawal
Sub; release of last due pension of my mother due in her account no. [protected].
Dear sirs,
We had a family pension account of my father in the name of my mother parvatabai shankar vilhe, bearing account number [protected] in your branch, she expired on date 17/06/17 at the godavari hospital, jalgaon khurd.
As soon as possible i informed the local bank about her demise. For her last rites i had borrowed money from friends and relatives, for her last rites.
As she was staying with me i had to perform her last rites as well as she nominated me for her residual amount, which was in her account, when she was alive. So as per the guidelines 1 1/2 month's pension for her last rites, and the balance amount should be given to me at the earliest, because the friends and relatives are pestering me for the amount, which i had borrowed from them.
Please release the amount as soon as possible, before for i see any legal remedy. Because when ever i visit bank i get stereotyped answers, "i am on this desk come to morrow" "saab is not here to-day, come tomorrow" "go to window no. Xxx" "this is not in my area of work" so on and so forth.
Please do the need full and oblige.
Yours faithfully,
Sulochana shankar vilhe
Near chamunda hanu
Opp. Ravi lekurwade's house
Bhusawal mob.[protected]
Cc. To,
1) regional office sbi aurangabad
2) banking ombudsman mumbai
3) consumer redressal forum, new delhi